Frequently Asked Questions


Will a cap be included  if I only order a bottle?

Single products in their categories (i.e. containers, dispensers, caps, etc.) are sold separately. If you plan to order a bottle, please also consider ordering a matching closure or dispenser. If you are not sure which items will match your chosen products, you may either refer to the Sets category where we have already matched various products for you, or consult with our customer support via live chat.

What should I write in the EU VAT section?

If you are purchasing as a business entity (outside the UK) and have a valid EU VAT number, your order will be exempt of VAT. Please put your EU VAT number in the respective section if you wish to complete your order without having to pay VAT.

If you are purchasing as a private person without possessing a valid EU VAT number, or as a business entity operating in the UK, a 20% VAT will be applied to your order.

What does 24/410 and 28/410 mean?

18/410, 20/410, 24/410, 28/410, 24/415, 24/400, etc. are commonly accepted standardized measurements where the first number refers to the diameter (in millimetres) and the second number denotes the height of the thread – 400 is the short, 410 is the normal, and 415 is the high closure of the dispenser/cap/bottle’s neck finish.

What should I do if I need a different FBOG diptube length?

From bottom of gasket (FBOG) refers to the length of the diptube and is measured from the foam gasket inserted into the top of the closure (e.g. trigger sprayer, lotion pump, mist sprayer, etc.). If you would like to have a different diptube length for your ordered product, make sure to please note this during the ordering process. Please note: if your order quantity for this item is greater than 5,000 pieces, please consult your sales representative for further details.

How much will I need to pay for samples?

Samples are free of charge for up to five (5) different types of products. We only charge a nominal shipping cost, which typically ranges from €10-20, depending on shipping method and location.

Can you ship to a country which is not found on the shipping list?

Yes, we can ship to any country, but we ask that you please contact us before ordering if your location is not listed.